Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Solution Guarantee

  • Each ticket that you post to our technical support team will be answered in up to one hour. The regular questions shall be answered as quickly as possible. Yet, if the support question you have sent requires assistance from a licensed admin technician, we are going to address the ticket to him and will notify you about the delay.

  • Top quality support service

  • Expert Tech Assistance Service

  • We provide you with 7 days a week technical support via a super–fast ticket platform included in your Control Panel. You’ll be able to contact us whenever you want about any of the apps that come pre–configured on your virtual server, including the chosen Linux distribution, the server administration panel and our custom created Web Hosting Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • A comprehensive and routinely updated article base is built into our in–house built Web Hosting Control Panel. It includes quick tips on how to conduct all of the basic website administration duties. The Help zone includes thorough how to articles and reviews and step–by–step video guides. You can open the Help section by clicking the Help or Video buttons in the right side of each Control Panel section.