A One–Hour Response Time Guarantee
We provide a one–hour response warranty for any ticket or e–mail that you submit to the client support staff. We’ll quickly answer all the standard questions and forward the case to our sysadmins if further assistance is required. If you make use of the Administration Services package, we will execute any of the included tasks at a time that has been agreed upon earlier.
A First–Rate Technical Support Service
If you need help while working with the Web Hosting Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server for you, do not hesitate to get in touch with our help desk support staff at any time via the ticketing system. Moreover, should you require help managing your dedicated server, you can make use of our Administration Services package, that includes OS updates every week, problem troubleshooting and installation procedures, server monitoring and restarting services, data backup hard drive space, etcetera.
An Intuitive Help Section
We have equipped our Web Hosting Control Panel with a fully detailed knowledge base, which offers exhaustive explanations of its features and functions. In addition, we have made in–depth video tutorials that will further instruct you how to carry out a particular operation or troubleshoot a typically experienced issue. All the instructional articles and the tutorial video clips are easily reachable from each section of the Web Hosting Control Panel via the Videos and Help buttons in the upper right corner.