A 99.9% Server Uptime
Our shared hosting platform is based on a solid, enterprise–grade hardware architecture and a heavily modified Linux variation. That’s why, irrespective of what your web site is, or how many site visitors you have, or even in case there’s a distributed denial–of–service assault, our hosting servers will stay up and your web sites will stay online.
All Linux shared packages plans include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also built our own internal network in all our datacenters. Everything is based on world–class hardware parts furnished by Juniper. On top of that, on every single router, we’ve placed a firewall with a sophisticated set of rules so as to sieve all shady requests.
In this way, in all our data centers – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to curtail all possible risks with our cloud hosting plans and although we provide premium–quality support, there are instances when the customer simply isn’t satisfied with what we offer. Or he wants to switch to a more robust web hosting solution, like a virtual private server or even a dedicated hosting server.
That’s why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not fully satisfied, you will get a refund.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get an answer, you probably know how aggravating this can be, even more so when your website is on the line. This is exactly why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technical support engineers will be available to you and they will get back to you in less than an hour. And the best part is that their average support ticket response time is well under twenty minutes!